Privacy Policy

1. Introduction

QA Career Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and authentication credentials when you create an account
• Contact Information: Name, email, and message content when you submit our contact form
• Course Progress: Your learning progress, quiz results, and course completions
• Usage Data: Information about how you interact with our platform, including IP address, browser type, and access times

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our educational services
• To manage your account and authenticate your access
• To track your course progress and provide personalized learning experiences
• To respond to your inquiries and provide customer support
• To send you important updates about our services (with your consent for marketing communications)
• To improve our platform and develop new features
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our platform (e.g., Clerk for authentication, Supabase for data storage)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Storage and Security

Your personal information is stored securely using industry-standard encryption and security measures. We use secure cloud infrastructure providers and implement appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Please note that some of our service providers may store data outside of Canada. When data is transferred internationally, we ensure appropriate safeguards are in place.

6. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdraw Consent: Withdraw your consent for certain data processing activities
• Portability: Request a copy of your data in a structured, commonly used format
• Object: Object to certain processing activities

To exercise these rights, please contact us at contact@qacareerlabs.com

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Course progress and account data are retained while your account is active and for a reasonable period thereafter. Contact form submissions are retained for customer service purposes.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies for authentication and functionality, as well as analytics cookies to understand how you use our services. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca